Cancellation, Return & Refund Policy

At Tomorrow Studio, we design clothes to be worn and loved, and we want your experience with us to feel fair, transparent and respectful. This policy explains how cancellations, returns, exchanges and refunds work for orders placed on tomorrowstudio.in.

1. Order cancellation

1.1 When you can cancel

  • You can request a cancellation within 24 hours of placing your order, as long as it has not yet been packed or handed over to the courier.
  • Once an order is marked "Shipped", "Out for delivery" or "Delivered", it can no longer be cancelled. You can still return or exchange it after delivery (see Section 2).

1.2 How to request a cancellation

  • Email support@tomorrowstudio.in from your registered email address, or call/WhatsApp +91 83673 37999.
  • Share your order ID, full name and reason for cancellation.
  • We'll confirm whether your cancellation is approved, or let you know if the order has already been shipped.

1.3 Orders that cannot be cancelled

  • Orders that have already been packed, shipped or delivered.
  • Made-to-order, customised or altered garments.
  • Orders placed during clearance or sale campaigns that are clearly marked "non-cancellable".

1.4 Our right to cancel

We may cancel an order, in full or in part, in case of:

  • stock or inventory issues;
  • payment or verification problems;
  • incorrect pricing or product information caused by a technical error; or
  • suspected misuse, bulk buying or fraudulent activity.

If we cancel an order, any amount you prepaid for the cancelled items will be refunded as described in Section 3.

2. Returns and exchanges

With clothing, fit and feel matter. Our returns process balances hygiene, quality control and fairness.

2.1 Eligibility

You can request a return or size exchange if:

  • you make the request within 7 days of delivery;
  • the item is unworn, unwashed and unperfumed, and in its original condition; and
  • all tags, labels and original packaging are intact.

Every return goes through a quality check. We may decline a return or exchange if the item shows signs of wear, stains, damage or odour, or has missing tags.

2.2 Items that cannot be returned or exchanged

For hygiene and safety reasons, the following are not eligible for return or exchange:

  • innerwear and similar intimate items;
  • customised or altered garments, including length or fit alterations; and
  • products sold as "Final Sale", "Clearance" or "No Return", where this is clearly marked on the product page.

2.3 How to request a return or exchange

  • Within 7 days of delivery, email support@tomorrowstudio.in or call/WhatsApp +91 83673 37999.
  • Share your order ID, the product name and size, and whether you'd like a size exchange or a refund.
  • We confirm within 1 working day and schedule a free doorstep pickup. Size exchanges are free, subject to stock.
  • If pickup isn't available at your pin code, we'll share our return address and reimburse your courier cost when you send us the receipt.

2.4 Damaged, defective or wrong items

If you receive a damaged product, an item with a manufacturing defect, or the wrong item or size, contact us within 48 hours of delivery with photos or an unboxing video. Once we've verified the issue, we'll send a free replacement or give you a full refund, whichever you prefer.

Issues reported after 48 hours, or items showing signs of use or tampered tags, may not be accepted.

2.5 Packing your return

Please fold the item neatly, pack it securely in its original packaging with all tags attached, and include the invoice if you have it.

3. Refunds

3.1 When we issue a refund

  • Approved cancellations of prepaid orders.
  • Approved returns where you chose a refund instead of an exchange.
  • Orders cancelled by Tomorrow Studio for stock or operational reasons.
  • Damaged, defective or wrong items, if you prefer a refund to a replacement.

Refunds are not given for non-returnable items (Section 2.2) or for returns that fail our quality check. In that case, we'll ship the item back to you.

3.2 Refund method and timelines

  • Refunds go back to your original payment method (UPI, card, net banking or wallet), usually within 5–7 working days after your return passes our quality check. Card and net banking refunds can take up to 10 working days, depending on your bank.
  • Cash on Delivery orders are refunded to your bank account (by NEFT/IMPS) or UPI ID, in the name of the customer on the invoice.

3.3 Store credit

If you prefer, we can give you store credit instead of a refund. Store credit can be used only on tomorrowstudio.in, may have a validity period that we'll tell you when it's issued, and can't be exchanged for cash or transferred.

3.4 Shipping and other charges

Original shipping fees, COD charges or convenience fees (if any) are not refundable, except when we sent you a damaged, defective or wrong item.

4. Bulk orders and resale

To keep our collections fair for everyone, we may limit quantities per customer and cancel orders that appear to be for bulk purchase or resale (for example, many units of the same style and size across repeated orders). Any cancelled items will be refunded as described in Section 3.

5. Need help?

If anything in this policy is unclear, or you have a special situation such as a gift, an urgent event or a sizing doubt, get in touch. We'll always try to find a fair solution.

Term & Conditions

Tomorrow Studio